Orders, Returns/Exchanges, Shipping & more.
Due to potential delays with our shipping carrier partners, the delivery of your order may take longer than normal. You can track shipping progress with the tracking number provided within your shipping confirmation email. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!
Bobbi Brown Online orders are shipped to locations within the U.S. and Canada only.
Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.
Bobbi Brown Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
* For shipments which do not qualify for free Standard shipping, shipping costs will be calculated based on order total. ** Shipping costs will be calculated based on order total.
|Shipping Time Frames|
|Ship Method||Shipping Timeframe|
|Standard||5-7 business days|
Bobbibrowncosmetics.ca orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most Express orders placed by 3PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.