Shipping Options

  • Estimated Delivery Dates Disclaimer

    For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

    Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

    Shipping Cost & Time Frames

    Place your orders by the dates below for delivery on Memorial Day, Monday, May 27th.

    Place Order By Shipping Type
    Friday, May 102 PM ETRural and Remote
    Friday, May 172 PM ETStandard Ground Service
    Monday, May 2012 PM ETExpress

    Total Delivery TimingOrder Must Be Placed ByCost1
    StandardProcessing: 1-2 business days+ Shipping: 3-8 business daysn/a$10 for orders less than $75
    Express2Processing: Same business day Shipping: 2-3 business days2:00pm ET$20 CAD
    1. Free shipping on orders $75+. Shipping costs will be calculated based on order total.
    2. In order to process and ship your order with Express Shipping on the same business day, submit your order by the time noted above.



    Orders are processed & shipped Monday - Friday, excluding federal holidays in Canada. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following Canada holidays and orders won’t be processed on these days:

    • New Year’s Day
    • Civic Holiday
    • Labour Day
    • Thanksgiving
    • Christmas
    • Boxing Day

    Shipping Information

    • A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
    • If your order only contains Gift Cards, you will not be charged for Standard Shipping. Sending a Online eGift card via email is free of charge.
    • PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

    Shipping Address Disclaimer

    • At this time, is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

    Electronic Delivery

    Rules & Restrictions

    • Some items sold by Online require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.


    • Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

    What if my package is missing?

    If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

    1. 1. Check with neighbors and family members
    2. 2. Look around the delivery location
    3. 3. Check for notice of attempted delivery
    4. 4. Contact the carrier directly who can assist further

    Note: Bobbi Brown Cosmetics Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bobbi Brown Cosmetics Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

    P.O. Boxes and APO/FPO/DPO Addresses

    • Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.

    International Locations